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The SDI® Service Desk Manager (SDM) certification recognises the management competencies, knowledge, and responsibilities required to lead and develop a professional IT service desk.
Delivered over four days, the course covers the full range of service desk management skills: people management, performance measurement, service strategy, process improvement, stakeholder management, and how to develop a high-performing service desk team.
The SDM certification is the benchmark qualification for service desk managers and is widely recognised by employers across the IT industry.
By the end of this course, you will be able to:
This course is designed for:
There are no formal prerequisites, though the SDI® SDA or equivalent experience is recommended.
This course prepares you for the SDI® Service Desk Manager examination.
All course materials are included in the course fee.
The SDI® SDM certification is for service desk managers who want to develop their management capabilities and earn a recognised professional qualification. Whether you are new to management or an experienced manager seeking certification, this course provides the comprehensive grounding you need.
Have a look at when our next SDI Service Desk Manager v9 is running.
Get in touch to talk about arranging a private SDI Service Desk Manager v9 course for your organisation.
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We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
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