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Our ITIL4 Overview course offers a concise yet insightful introduction to ITIL4, Axelos’ modern interpretation of IT Service Management (ITSM). Designed for professionals who work within ITSM environments or collaborate closely with Service Managers, this course provides a foundational understanding of the principles, practices, and value of service management.
Whether you’re new to ITSM or seeking to better understand the role and responsibilities of Service Managers, this course serves as an accessible entry point into the Axelos ITIL® framework. It demystifies key concepts and explains why service management is essential to delivering consistent, high-quality IT services that align with business needs.
This overview is ideal for individuals considering further ITIL® certification or simply looking to gain a clearer picture of how ITSM contributes to organisational success.
This course is not run as a public scheduled training course, however it can be delivered as a private virtual training session for your team. Email us at team@brightoak.uk for a formal quote.
By the end of the course, you will:
Our ITIL4 Overview training course covers the following topics:
Our ITIL® 4 Overview training course is suitable for professionals who are interested in ITIL® Best Practice.
There are no formal entry-level requirements for our ITIL® Overview training course.
There is no examination or certification associated with our ITIL® Overview training course.
Our ITIL® 4 Overview training course includes the following materials:
£1000 + VAT per person
Professionals interested in ITIL® Best Practice
Have a look at when our next ITIL4 Overview is running.
Get in touch to talk about arranging an in-organisation ITIL4 Overview course
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We will never pack a course.
The maximum number of participants on any of our public courses will be 8.
We will run the course even with as few participants as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
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Once upon a time, in a bustling city where glass skyscrapers kissed the sky and the hum of technology filled the air, there was a small park. This park was an oasis of greenery amidst the urban sprawl, home to a majestic oak tree that stood tall and proud. This oak had witnessed the city grow and evolve over many decades, and it had become a symbol of strength, wisdom, and resilience for the locals.
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And so, BrightOak Consultancy was born, with a mission to illuminate the path to success for businesses of all sizes, drawing on their wisdom and experience to help clients thrive in an ever-changing world. The majestic oak continues to stand as a reminder of their origins and their commitment to excellence.